Frequently Asked Questions
Everything you need to know about shopping with The Shops at Mount Vernon.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping via USPS or UPS generally takes 5-7 business days depending on your location within the United States.
What is your return policy?
We accept returns of unused and unopened merchandise within 30 days of purchase. Please note that certain items, such as perishable goods or personalized products, are final sale.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and U.S. territories. We are looking into expanding our shipping capabilities in the future.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are the products sold online the same as those in the physical gift shop?
Yes, our online store features a curated selection of our most popular items found at the Estate, including exclusive historical reproductions and locally sourced goods.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.